FAQ'S

Who are you?
Check out our about us page to find out all about us!
 
What size bandana should I get my pooch?
Check out our sizing page for our sizing guide!
 
Can I change or cancel my order?
Unfortunately due to each bandana being hand made to order, once your order has been accepted we are unable to change or cancel any order. 
 
My bandana has started to show wear and tear
Our bandana's are made with love for your pooch to rock in style. Our bandana's are made for fashion and style purposes, so any excessive wear will cause the bandana to have a shorter life expectancy. We recommend supervising your pooch at all times when wearing our bandana's, as we do not accept returns or exchanges due to wear and tear. 
 
How do I clean my bandana?
We recommend spot cleaning your bandana with a soft, eco-friendly soap due to the delicacy of our products. You can iron your bandana if crinkling occurs. 
 
My bandana doesn't fit my pooch - help!
As our bandana's are hand made to order, we unfortunately cannot accept any returns or exchanges due to wrong size. Please follow our sizing guide carefully to ensure you are ordering the correct size. 
 
How do I get featured on your socials?
Wanting us to notice your pooch rocking their new Urban by Frankie gear? Be sure to tag us on Instagram @urbanbyfrankie and tag #urbanbyfrankie for a chance to be featured!
 
How do I contact The Urban by Frankie?
You can find our contact details on our contact us page!