We want nothing but for you and your furry one to fall in love with your Urban by Frankie product, however due to each piece being hand made to order for your little one, unfortunately we cannot accept any refunds or exchanges. 
Please ensure you refer to our sizing guide before making any purchases here at The Urban by Frankie as we do not offer any refunds or exchanges. 
If you receive a faulty product upon arrival, please contact us immediately at 


Please do note that Urban by Frankie products are 100% cotton and excessive wear and tear will ultimately lead to a damaged product. Please refer to our FAQ's on how to properly care for your new piece.